Appointments

You can make an appointment by visiting our Consulting Room.

Our receptionists will make every effort to ensure you are seen by the doctor of your choice but if you need an urgent appointment this may not always be possible and you will then be seen by one of the other practice doctors who is available.

Urgent Appointments

To enable the practice to provide a more appropriate way of handling requests for same day appointments we have a system known as Nurse Triage.

If you contact the surgery on 01242 215000 between 08:30 and 12:00 and ask for an urgent appointment:

  • The receptionist will take your details and advise you that a doctor or nurse will call you back as soon as possible (this may take up to 40 minutes at busy times)
  • It would also be very useful when you contact the surgery if you could give the receptionist brief details of the problem.

When you are phoned back the doctor or nurse will either:

  • deal with the problem on the phone.
  • write a prescription for you to collect from your nominated pharmacy, or write a token for you to collect from the surgery to take to a pharmacy of your choice.
  • ask you to come down to the surgery to see the doctor or the nurse the same day.
  • make a routine appointment for you to see a doctor or nurse.
  • arrange a home visit.

We believe that this system enables us to provide a better service to our patients and we ask for your support.

Extended Hours Appointments

If you have mobility problems please let us know when you are booking the appointment as arrangements will be made to see you on the ground floor.

If you think that your visit may require an intimate examination please do not book an extended hours appointment as chaperone facilities are not available.

These appointments are available at another surgery at St Paul’s Medical Centre and are bookable through the Practice.

Please note that:

  • Each appointment is ten minutes; if you have a problem that you feel would take longer than a      normal appointment, please mention this when booking.
  • Each appointment is for one person only to be dealt with.
  • It would be helpful if you avoided phoning for routine appointments on a Monday when the surgery is particularly busy after the weekend.
  • It would be appreciated if routine enquiries were made after midday as the mornings are the busiest period for reception – this will enable patients who require a same day appointment or urgent visit to access the surgery quicker.
  • Please use the system sensibly – only ask for appointments for simple viral infections if symptoms are severe or persistent.

Please help us to keep the system working by using the services we offer sensibly.